Delete your PayPlea account

Effective: November 5, 2026 Last updated: November 5, 2026

Delete from the app

Open PayPlea and sign in.
Go to your Profile and open Settings.
Choose “Delete account” and confirm.

Delete without the app

If you no longer have the App, email hola@ayudantedigital.es from the email address linked to your account with the subject “Delete my PayPlea account”. If you used Sign in with Apple with “Hide My Email”, write from any address and include the Apple relay address shown in your Apple Account settings. We may ask you to confirm the request before deleting, and we complete it within 30 days.

What is deleted

Your account, profile, photo, bio, phone number, contact details and payment links.
Your requests, comments, saved and passed requests, preferences and push tokens.
Your receipts, supporting documents and the messages you sent.

What we keep, and for how long

Developer support purchase records: 6 years, for accounting and tax obligations.
Data linked to an open report, fraud investigation or legal claim: until resolved, then up to 12 months.
For accounts banned for fraud or abuse, a one-way hash of the email for 24 months to prevent re-registration.
Encrypted backups: up to 30 days until overwritten.
Records of your deletion request: 3 years, to show we honoured it.

Before you delete

Export your data from the App if you want a copy. Deletion cannot be undone.
Deleting PayPlea does not delete your PayPal, Revolut, Cash App or Venmo accounts, and does not cancel or reverse payments made through them.
Deleting the App from your phone does not delete your account. Developer support purchases are one-time and never renew.

Nothing on this page limits rights that cannot be excluded under applicable consumer, privacy, accessibility or other mandatory law in your country or U.S. state.

Delete without the app

What we keep, and for how long

Developer support purchase records: 6 years, for accounting and tax obligations.
Data linked to an open report, fraud investigation or legal claim: until resolved, then up to 12 months.
For accounts banned for fraud or abuse, a one-way hash of the email for 24 months to prevent re-registration.
Encrypted backups: up to 30 days until overwritten.
Records of your deletion request: 3 years, to show we honoured it.

Before you delete

Export your data from the App if you want a copy. Deletion cannot be undone.
Deleting PayPlea does not delete your PayPal, Revolut, Cash App or Venmo accounts, and does not cancel or reverse payments made through them.
Deleting the App from your phone does not delete your account. Developer support purchases are one-time and never renew.